Senior Delivery Engineer

Job Description: Senior Delivery Engineer

The opportunity

Presight is looking for an experienced Delivery Engineer to take challenges for support and maintenance of existing, key projects/system of new compute and network technologies across our global production infrastructure footprint. This position will work at a strategic level with internal and external Operation Team, and other cross functional teams to develop strategies for integrating new technologies and to better support existing technologies across the operational fleet.

The Delivery Engineer shall install, configure, and maintain server environments, AI platforms, and supporting systems. They will also help developer teams do the troubleshooting, respond to and troubleshoot service requests, incidents/problems, incident and service request escalations. Provides support to systems including day today operations, monitoring, and problem resolution for all of the server/storage/client devices, etc.

The Company

Presight, an ADXlisted public company limited by shares whose majority shareholder is Abu Dhabi company G42, is the region’s leading big data analytics company powered by Artificial Intelligence (“AI”). It combines big data, analytics, and AI expertise to serve every sector, of every scale, to create business and positive societal impact. With its worldclass computer vision, AI and omni analytics platform as its engine, Presight excels at all source data interpretation to support insight driven decision making that shapes policy and creates safer, healthier, happier, and more sustainable societies.

Key Responsibilities:

• Governance of Organizations policies, procedures, plans and related risk assessments.
• Install, configure, and maintain server environments, AI platforms, and supporting systems.
• Oversee the installation, integration, and testing of vendor supplied platforms, ensuring seamless interoperability.
• Work closely with AI, and analytics platform vendors to ensure system readiness.
• Conduct performance testing, validation, and troubleshooting for deployed solutions.
• Ensure proper documentation of system configurations, integrations, and operational workflows.
• Provide ongoing support and maintenance for the AI based Safe City and analytics platforms.
• Monitor and optimize AI workloads, ensuring proper data ingestion, processing, and analytics performance.
• Identify and resolve system performance bottlenecks and ensure compliance with security best practices.
• Implement software updates, security patches, and version upgrades for AI and integrated platforms.
• Work with vendors and inhouse teams to integrate AI based analytics platforms with front end infrastructure including but not limited to CCTV, body worn cameras, radar, IoT devices.
• Validate vendor system configurations, APIs, and data pipelines for smooth integration with command-and-control systems.
• Ensure that vendor deployments align with Smart City program architecture and security policies.
• Diagnose hardware, software, and network issues related to AI, video analytics, and cloud platforms.
• Collaborate with internal teams and vendors to ensure rapid issue resolution and system stability in line with the defined SLAs.
• Document root cause analysis (RCA) for major incidents and implement corrective actions.
• Ensure adherence to QHSE (Quality, Health, Safety, and Environment), Business Continuity, Information Security, Privacy, and Risk Management policies.
• Maintain system security, access controls, and compliance standards for AI and other platforms.
• Identifies operational problems by observing and studying the functioning and performance of systems.
• Provides operational management information by collecting, analyzing, and summarizing operating and engineering trends.
• Develops operational solutions by defining, studying, estimating, and testing alternative approaches.
• Anticipates operational problems by studying operating targets, modes of operation, and unit limitations.
• Updates job knowledge by participating in educational opportunities, reading publications, and participating in professional organizations
• Perform other related work as required

Skills and Attributes for Success

Performance will be assessed based on measurable achievements, such as cost savings, reductions in productivity loss, defect free delivery, adherence to policies and standards, and customer satisfaction scores.

Requirements:

• Strong skills on Linux Server administration (Ubuntu, Centos), familiarity with the fundamentals of Linux scripting languages.
• Experience in x86 server hardware administration, managing containerized environments and cloud native applications including Kubernetes/Docker operations and administration.
• Knowledge of network design, routing, firewalls, and network troubleshooting.
• Hands on experience with MongoDB, MySQL, Redis, ensuring high availability and performance.
• Experience with network/system monitoring tools and automation frameworks.
• Experience in Public/Private Cloud infrastructure management & troubleshooting.
• Familiarity with basic coding, program and design, such as Linux, shell and database development
• Familiarity with common operating systems and network monitoring programs
• Understanding of relevant programming languages, such as Python, Ruby, Java, C#, or other languages
• Excellent communication skills, including speaking, writing and active listening
• Good collaboration and teamwork skills with internal management team
• Timely response and communication with management team for any immediate problems or errors
• Active attitude toward new programs and systems
• Strong understanding of operations, services, and applications
• Good analytical and problem-solving skills, a talent for technical innovation understanding
• Experience with security equipment is preferred, including but not limited to cameras, speed radars, and ANPR cameras.
• Willingness to international travel at least 50% as required by the role, based on business needs and project requirements.

Experience requirement:

• 5+ years of experiences in engineering/computer operation and IT area
• A bachelor’s degree in engineering or a related field
• A network security certificate is a plus

What we look for:

If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Presight community.

What working at Presight offers:

Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.

Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.